Privacy Policy
Effective Date: 3 August 2026
Welcome to Velvara (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit velvara.co.za or make a purchase from our online store.
Information We Collect
When you use our website, we may collect:
- Your name
- Email address
- Phone number
- Billing and shipping addresses
- Order information
- Information you provide when contacting us
- Basic website usage information through cookies and analytics
We do not store your credit or debit card details. Payments are securely processed by our trusted payment providers.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchase
- Provide customer support
- Improve our website and services
- Send promotional emails if you have chosen to receive them
- Meet our legal and regulatory obligations
Sharing Your Information
We only share your information when necessary to operate our business, including with:
- Payment providers
- Courier and delivery companies
- Website hosting and technical service providers
- Authorities where required by law
We do not sell or rent your personal information to third parties.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and help us understand how visitors use our website. You can disable cookies in your browser settings, although some features of the website may not function correctly.
Keeping Your Information Safe
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure using appropriate security measures.
Your Rights
In accordance with the Protection of Personal Information Act (POPIA), you may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request the deletion of your information where legally permitted
- Opt out of receiving marketing communications at any time
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: privacy@velvara.co.za
By using velvara.co.za, you agree to this Privacy Policy.